FAQ » YouTelo PIN-Less

PIN-Less | Top-Up | YoText

1. If I leave money in my Pinless Account for a long time, will my balance get deducted or expire?
   Absolutely not. Your money is there till you decide to use it. We do not have any fees to withdraw from your account or make your plan expire.
2. How do I add credit to my account?
   By using the "My Account" page
   
3. How do I make a purchase?
   Online (paid by credit/debit card or PayPal); minimum is $10 per transaction
   
4. What is the maximum amount of credit I can add to my account?
   The maximum amount of credit you can add is $100 after you are verified customer. $25 before verification.
   
5. Can I use my credit card to pay the accounts of friends and family members?
   You can use as many credit cards as you wish as long as your name appears on the credit card.
6. How can I receive a refund from YouTelo?
   All purchases are final. However if you feel that you are not getting maximum quality to your destinations, please contact customer service for assistance from our technical support team.
7. How can I know if I am eligible for a refund?
   Please contact customer service so that we can further research your particular situation and determine if you are eligible for a refund. You will be notified of the outcome of the research.
8. How do I know how much I’ve been charged for a call?
   By using your Call History report on "My Account" page
   
9. Is it safe to make a payment with YouTelo?
   Yes. YouTelo uses advanced 128-bit SSL Security Certificates
   
10. Does YouTelo  store my credit card detail?
    It is an available option for you if you would like to store your information on file so that next time you call or make a payment; you only have to confirm the last 4 digits of the card rather than providing the full 16 digit account number.
11. What is the minimum that I can recharge my account for?
     Online or through our Customer Service line, the minimum is $10.
12. Is there an added fee to recharge?
    No. There is no fee for recharging your Pinless account.
13. Can I change the auto-recharge option?
    Yes. You may fully manage your auto-recharge options on your "My Account" page.