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FAQ » YouTelo PIN-Less

PIN-Less | Top-Up | YoText

  1. Absolutely not. Your money is there till you decide to use it. We do not have any fees to withdraw from your account or make your plan expire.
  2. By using the "My Account" page
  3. Online (paid by credit/debit card or PayPal); minimum is $10 per transaction
  4. The maximum amount of credit you can add is $100 after you are verified customer. $25 before verification.
  5. You can use as many credit cards as you wish as long as your name appears on the credit card.
  6. All purchases are final. However if you feel that you are not getting maximum quality to your destinations, please contact customer service for assistance from our technical support team.
  7. Please contact customer service so that we can further research your particular situation and determine if you are eligible for a refund. You will be notified of the outcome of the research.
  8. By using your Call History report on "My Account" page
  9. Yes. YouTelo uses advanced 128-bit SSL Security Certificates
  10. It is an available option for you if you would like to store your information on file so that next time you call or make a payment; you only have to confirm the last 4 digits of the card rather than providing the full 16 digit account number.
  11.  Online or through our Customer Service line, the minimum is $10.
  12. No. There is no fee for recharging your Pinless account.
  13. Yes. You may fully manage your auto-recharge options on your "My Account" page.
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