FAQs » YouTelo Top-Up

PIN-Less | Top-Up | YoText

1. What is YouTelo top-Up?
   
   Top-Up allows you to add minutes to prepaid mobile phones in the US and worldwide!
   
2. How many countries & mobile providers are available for Top-Up?
   Top-Up prepaid mobile phones in over 75 countries and on 230 mobile operators around the world, 
3. What can I do if I sent the recharge to the wrong number by mistake?
   Unfortunately, once a Top-Up is sent, there is no way to reverse the transaction. To avoid this problem, we ask that you enter the Top-Up number twice before payment.
   
4. How quickly does the Top-Up recharge get to my or my contact's phone?
   Within 10 minutes.
5. What should I do if the recipient does not receive the recharge minutes?
   Please contact YouTelo Customer Support at 1-855-YOU-TELO immediately.
6. Do you offer any promotions with this service?
   Yes, from time to time the cell phone operators will give out promotions directly to the recipient’s cell phones. The promotions are run by the cell phone operators but we update the current promotions in our blog daily!
   
7. What should I do if my promotional bonus has not been applied?
   You will need to contact the cell phone operator directly. YouTelo Customer Support can attempt to contact the cell phone operator on your behalf, but we cannot guarantee their response.
8. Why is there a service fee?
   This represents part of the charges which we must pay for regulatory recovery and servicing fee.
9. Do I have to pay tax in the country where I am sending the recharge?
   In all countries the local sales tax must be paid where the product is consumed, just as if you bought the recharge from a store in that country.
10. What is the fastest method of Top-Up verification?

    Upload or email a picture of the front of your credit/debit card. verification@youtelo.com

11. Why do I need to verify my account before my 1st Top-Up?
    This ensures that you are the actual credit card holder. This is a quick, one-time process that can be completed within 15 minutes, 24/7.